Download and run Norton Power Eraser
1 Download Norton Power Eraser.
2 Click Save.
3 Select the location as Desktop, and then click Save.
4 To run Norton Power Eraser, double-click the NPE.exe file.If the User Account Control window prompts, click Yes or Continue.
5 Read the license agreement, and click Accept.
6 In the Norton Power Eraser window, click the Scan for Risks icon.
7 Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart.
8 Wait for the scan to complete. If you see a prompt to restart the computer, click Restart.
1 Start your Norton product.
2 In the main window, click Security, and then click LiveUpdate.
3 When Norton LiveUpdate is finished, click OK.
4 Run LiveUpdate until you see the message, “Your Norton product has the latest protection updates.”