What to try if you can’t install or activate Office 2016 for Mac using Office 365 Home, Personal, or University

ms office

ms office

Applies To: Excel 2016 for Mac, Outlook 2016 for Mac, PowerPoint 2016 for Mac, Word 2016 for Mac, OneNote 2016 for Mac,

Applies To: Excel 2016 for Mac, Outlook 2016 for Mac, PowerPoint 2016 for Mac, Word 2016 for Mac, OneNote 2016 for Mac, Less
We’re sorry you’re having difficulty installing or activating Office 2016 for Mac. Review this table for the issue that best describes your situation, and then go through the suggested steps to find a solution. If your issue isn’t listed, try the basic troubleshooting steps.

NOTE: If you have a work or school account, see What to try if you can’t install or activate Office 2016 for Mac (work or school account). Not sure which account you’re using? See Where to sign in to Office 365.

Error Or Condition What To Try

No license found 1) Verify your account to make sure you’re using the right one, and have a current subscription.

2) If you don’t have a current subscription:

Sign up for a trial account

OR

Continue using Office 2016 for Mac to read Microsoft Office documents. You won’t be able to save or edit documents.

Office 365 subscription expire Verify your account or sign up for a trial account, as described above.

Unable to activate office

1) Make sure you’re connected to the Internet, and then wait 5 minutes or so and try again.

2) Verify your account to make sure that you’re using the right one, and have a current subscription.

3)Reset your license files by running the script in Microsoft Knowledge Base article 3025946.

4) Uninstall Office 2016 for Mac, and then try reinstalling and activating again.

Installation limit reached To fix this issue, please follow the steps in the Installation limit reached error when activating Office 2016 for Mac article.

Activate Office to Create and Edit Click Activate and sign in with the email address and password of your Microsoft account. If that doesn’t work, see the Verify your account section below for what to try next.

this is contact banner

Leave a Reply

Your email address will not be published. Required fields are marked *